Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

PLEASE NOTE: All return shipping costs will be at the buyer's expense. Meaning buyer will be responsible for paying postage costs in order to ship item. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To Start A Return

If you have buyer's remorse, the product doesn't fit, or it didn't live up to your expectations, simply email us at support@poweronlinestore.com with your order number and reasoning. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Non-Returnable Items 

For hygienic reasons, we cannot accept returns for hats, as stated on the sales page.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.